Thank you for shopping at Mala's Nepal. We want to ensure you have a clear understanding of our payment processes and your rights regarding refunds and cancellations.
Transparent Refunds: We enforce a strict manual refund verification process. All approved refunds will be accompanied by visual proof (a screenshot of the gateway receipt) sent directly to your email.
We process payments securely through our integrated payment gateways. We currently accept:
We do not capture or store your credit card information on our servers.
All prices displayed on our website are inclusive of local taxes where applicable. However, for international orders, you may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.
You may request to cancel your order before it has been shipped. If the order is successfully cancelled before shipment, we will initiate a full refund. Once an order is marked as "Shipped," it cannot be cancelled, but it may be eligible for return under our Return Policy.
To guarantee the security and transparency of your funds, we utilize a strictly verified manual refund process:
Please note that while we process the refund immediately, it may take 5 to 10 business days for the funds to appear on your credit card or bank statement, depending on your bank's processing times.
Since our products are handmade, slight variations are normal and part of their charm. However, if an item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund.
If you have any issues with a payment or wish to inquire about a refund, please contact our billing department at support@malasnepal.com.
